Pathology Customer Service Support (Doctor Service Centre)

Job No: 121907
Location: Bowen Hills

  • Are you seeking a varied and interesting customer service position? This is the role for you!
  • Unique opportunity to provide high-level service in an established and respected organisation.
  • Enjoy an outstanding range of benefits and great location, just 600 metres from Bowen Hills train station!

About the Organisation

Sullivan Nicolaides Pathology is one of the largest pathology practices in Australia, providing comprehensive services to patients and doctors over a geographic area throughout Queensland and New South Wales and employing more than 2000 people.

About the Role

Sullivan Nicolaides Pathology now has an exciting full-time opportunity for an administrative professional to work in a pathology customer service support role based at our main laboratory in Bowen Hills, Brisbane. 

In this role, you will be primarily responsible for providing customer service assistance to our referring practitioners. 

It will require a friendly, customer-focused individual with a highly professional nature, strong phone etiquette, and the ability to work effectively and multitask in a fast-paced environment. 

Your experience and organisational skills will see you become an integral part of a team that is committed to delivering outstanding customer service and improving the experience and outcomes for our clients.

Additionally, your strong written and communication skills and commitment to service excellence will ensure that you proactively and willingly deliver a personalised customer service experience. 

Sullivan Nicolaides Pathology’s multi-skilled customer service team is unique in that it is a varied role and will suit someone who thrives in a multi-skilled environment.

Working at Sullivan Nicolaides Pathology’s main office at Bowen Hills and part of the Marketing team, Doctor Service Centre is responsible for several key operation functions including:

  • Providing exceptional service with strong customer focus to medical practitioners and their patients and your team members, ensuring effective communication between various sections within the laboratory;
  • Answering incoming phone calls from medical centres, hospitals and nursing homes
  • Issuing of patient results to referring doctors and hospitals including critical results that may require more extensive follow-up;
  • Actioning the urgent/critical phone queue
  • Performing daily administrative tasks as a member of the Doctor Services Team 
  • Providing assistance with pathology tests and reports, maintaining and updating medical centre and hospital details, and general enquiries

The successful candidate will be hard-working, enthusiastic and have the ability to show initiative. This is an excellent opportunity to join the team and make a positive contribution to the overall level of service delivered by Sullivan Nicolaides Pathology. 

Your Positive attitude and willingness to exceed customer expectations combined with effective problem-solving skills are key attributes that will see you succeed in this role.

Extensive training will be provided over a six month period.

About you

We are currently seeking a confident, self-managing person who works well in a team environment or autonomously, thrives on challenges and efficiently multi-tasks.

This is an exciting opportunity for the right person. If you are a person who is comfortable making decisions, doesn’t shy away from responsibility, have a genuine interest in healthcare and want a long term interesting job, then this is the position you have been looking for.

To be successful in this role, the ideal candidate will possess:

  • An ability to provide excellent customer service, communication skills and phone manner to all our stakeholders
  • Administration experience within a healthcare environment providing compassionate client/patient care and proficiency using medical terminology;
  • A passion for helping people, no matter what the request
  • Ability to maintain confidentiality when dealing with patient information
  • Demonstrated high level of attention to detail and accurate data entry abilities;
  • Moderate to advanced computer literacy with the ability to quickly adapt to new programs and technology
  • An ability to respond and adapt confidently in a dynamic, fast-paced work environment.
  • A commitment to continuous improvement and ongoing learning

Desirable attributes: 

  • Previous experience in pathology or healthcare
  • Previous experience in a Call Centre environment handling high volumes of incoming calls

About the Benefits

The high level of service provided by Sullivan Nicolaides Pathology is delivered by a dedicated staff comprising of pathologists, scientists, technicians, laboratory assistants, collection personnel, couriers, computer personnel, pathology services assistants and support staff. The successful candidate will join a welcoming and dedicated team.

Remuneration for this position will be discussed with applicants who are called for an interview. 

In addition, you will also enjoy the following benefits:

  • Parental and Adoption Leave - SNP staff receive 6 weeks paid maternity and adoption leave as per E.B.A.
  • Employee Assistance Program - a free, confidential and voluntary counselling service provided as a resource to employees of Sullivan Nicolaides Pathology, as well as immediate family, with the aim of assisting with the resolution of personal and work related problems which may affect quality of life or work performance
  • Private Health Insurance - staff have access to discounted private health insurance through MBF, HCF and Medibank Private
  • Pathology Services - staff and their immediate family (their children, partners and their parents) have access to bulk billed Pathology Services
  • X-Ray Services - staff and their immediate family (their children, partners and their parents) have access to bulk billed X-Ray and other diagnostic imaging through Queensland X-Ray
  • Smoke-Free Workplace - for those staff wanting to use nicotine replacement therapy in quitting, management provides a level of financial assistance towards the cost of nicotine replacement patches.

This is your chance to join a leading pathology company and enjoy outstanding benefits! Don't miss out - APPLY NOW!

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